Frequently asked questions
Logicx, 24/7 mobility

Frequently asked questions

How can I buy off the excess?

All Logicx rental cars have all risk insurance. The excess in cases of damage is €550 per event in the Netherlands. For €9.50 per day you can reduce the excess to a maximum of €100. If you are interested in this, you can arrange it when you collect the rental car.

Free kilometres

With a Logicx rental car you can drive 100 kilometres or more per day free of charge, subject to your conditions. The fuel costs are for your account. The car is supplied with a full tank and you have to return it to us with a full tank.

How does the return procedure work?

When you return the replacement car, don’t forget that it has to be returned clean and with a full tank. At the drop-off location the mileage will be checked, and the car will be inspected for damage and cleanliness, whether it has a full tank and whether all the accessories are there. You will be asked to sign your approval and you will get a final copy of the rental contract.

How long may I keep the replacement car?

Your insurance company or breakdown assistance provider has rented the replacement car from us until a particular date. You can find this date on the rental contract that you were given when you collected the car. If you believe that you are entitled to a different return date, you should contact breakdown assistance provider or insurance company.

The replacement car has broken down or is damaged. What should I do now?

If you have a breakdown or accident with the replacement car, you can call our helpline: 055 - 369 4095.

I have got a traffic ticket. What should I do now?

If you have committed an offence, the ticket payment notice will be sent to Logicx. Logicx will pay it for you and will subsequently charge you or the leasing company for it.

If you believe that the ticket is unjustified, you can always contest it. In that case you should contact the authority that issued the ticket.

What fuel does the car use?

In most cars you will find a sticker on the inside of the filler cap, showing the type of fuel the car uses. In addition, in every Logicx there is a folder containing the green card and a copy of the vehicle registration certificate. The type of fuel is shown on the vehicle registration certificate: B is petrol and D is diesel. If you cannot find the information you want, just contact Logicx: 055 - 369 4001.

How do I open the filler cap?

Every brand and type of car has its own way of opening the filler cap open. These are the most common:

  • Push the filler cap down slightly; the filler cap will spring open.
  • On the floor to the left of the driver’s seat there is a small handle with a picture of a petrol pump. You lift the handle to open the filler cap.
  • On the left of the dashboard there is a button with a picture of a petrol pump. The filler cap will open when you press it.

If none of these work, you can always find the instructions in the instruction manual in the glove compartment.

Where can I find the opening hours of the drop-off location?

You can find a list of all the Logicx drop-off locations in the Netherlands, along with the opening hours, on Logicx drop-off locations.

Where is my own car?

In most cases, your car will be delivered to the requested delivery address the next working day. If you would like to know exactly where it is, please contact your breakdown assistance provider or insurance company.

I would like to return the car to a different Logicx drop-off location. Is that permitted?

Yes, of course. You can return the car to a different Logicx drop-off location than that shown on the contract.

For a list of drop-off locations go to Logicx drop-off locations and you will find your closest drop-off location.

I would like to exchange the car for a car in a different rental class. Is that possible?

Unfortunately this is generally not possible. Your insurance company has reserved a car in a particular class, so it isn’t possible to rent a bigger car.

I wish to change my mind as to whether or not to buy off the excess.

After you have started to drive the car it is unfortunately no longer possible to change this.

May somebody else drive the replacement car?

This is possible as long as that person has a valid Dutch driving licence and can show it on request. However, Logicx will hold the person shown as the driver on the contract responsible for any traffic tickets and/or damage.

My employer or garage wants to pay my rental costs. What should I do?

To have the rental costs taken over by a company such as your employer or garage we need to receive an e-mail at rental@logicx.nl requesting the takeover of the costs. The following information must be given in that e-mail: the number plate of the Logicx car, until when it is expected that the car will be required, the address, possibly a job number or reference. However, you remain responsible for payment if your employer or garage does not pay.

Can I extend the car rental period?

If you need the car longer because your own car is not yet ready, you can request an extension to the car rental period. You can do that here: Car rent extension. You will get a reply from Logicx the next working day.

I have had an accident and my car has been towed away by Logicx. What should I do now?

Unfortunately you have been involved in a collision. Once you get over the shock you need to inform your insurance company, if you have not already done so? You can find all the details, including the telephone number, on your green card.

Do you already know to which vehicle repair workshop your car can be taken? If so, please contact us straight away on 055 - 369 4177. Officially, you have three days to arrange this via your insurance company. Regardless of who is to blame, in 99% of cases the costs of recovery and any onward transport are to be paid by the insurance company, not by you.

I have had an accident and my car has been towed to one or your branches. What should I do now?

We hope you can continue your journey very soon in one of our replacement cars. Have you already considered to which dealer or garage should be transported? If so, contact us straight away on 055 - 369 4177.

What are the costs of recovering or transporting my car?

Regardless of who is to blame, in 99% of cases the costs associated with damage or an accident and any consequent onward transport are to be paid by the insurance company, not by you.

Should you not get breakdown assistance via your dealer or insurance company and you would nevertheless like to have your car transported, complete our request form and we will get in touch with you.

If you have a car that is registered in another country or you have non-Dutch insurance, please call 055 - 369 4177 to discuss the procedure.

When will my car reach its destination?

If you have incurred damage or been involved in an accident in the Netherlands, your car will almost always be delivered the next working day to the vehicle repair workshop, dealer or garage. It is also possible, however, that a third party will take your car to its final destination. This is because of arrangements made with various insurance companies. You can always contact us on 055 - 369 4177 to find out when your car will be delivered.

Can I change the final destination of my car?

Naturally you can change the destination, but we need confirmation of this from your insurance company or breakdown assistance provider. Needless to say, we ask you to do so as soon as possible in connection with our daily scheduling.

My car has been towed from a zone in which tow-away regulations apply. What should I do now?

You can come and fetch, and pay for, your car during our opening hours (see contact details of the Logicx branch concerned). Don’t forget that we are acting on behalf of the municipality; any objection you wish to make should be addressed to the municipality.